Software question?Not Backtrack related.

[godcronos]

I am looking for a database application that will allow me to input computer,server and network problems that arise, and also to keep an inventory on computers, hardware and software that a company has.
I know this is not security,h4ck1ng or BackTrack related. I do apologize.
I tried google, but it gives me way too many links and some are not even related to what I want.So I thought to give this forum a shot. I know some of you work in corporate environments and I am sure you have something like that.
I don't want to use Access or Excel. I am sure there is some professional software out there that can do all that in one database. I am not sure what other companies use.
I trust you!

Thank you in advance!

[-=Xploitz=-]

I can't answer your question, but I will tell you that there is NO NEED TO APOLOGIZE. ;) This is called the General IT Discussion forum. Or "General" forum. Its cool. No one will jump on you for not talking about BT2 or security. As long as its not spam or flaming other members..anything goes in here. :)

[godcronos]

:) You are right! :D

[Packets]

Product choices really depend on your budget. High end products can easily run $250k plus (ie, Landesk & Remedy). However, I'm guessing that since you are posting to these forums you are looking for something more in the open source or GPL categories (ie, no to little budget). That in mind, you might consider looking at "Information Resource Manager". It is a sourceforge project that appears to fit the requirements you have. Sorry, I can't post a URL for it because I'm still under the 15 post count min for doing so. Although you shouldn't have any trouble finding it with the information I've provided.

In closing, if this product doesn't fit your requirements you might try google again wtih the following keywords (asset management, incident management, Helpdesk, open source, GPL).

Hope this helps out at least a little. Good luck.

[-=Xploitz=-]

Product choices really depend on your budget. High end products can easily run $250k plus (ie, Landesk & Remedy). However, I'm guessing that since you are posting to these forums you are looking for something more in the open source or GPL categories (ie, no to little budget). That in mind, you might consider looking at "Information Resource Manager". It is a sourceforge project that appears to fit the requirements you have. Sorry, I can't post a URL for it because I'm still under the 15 post count min for doing so. Although you shouldn't have any trouble finding it with the information I've provided.

In closing, if this product doesn't fit your requirements you might try google again wtih the following keywords (asset management, incident management, Helpdesk, open source, GPL).

Hope this helps out at least a little. Good luck.

Nice and informative first post Packets. Welcome to remote--=Xploitz=- forums!!:p

Enjoy your stay. :)

[streaker69]

I am looking for a database application that will allow me to input computer,server and network problems that arise, and also to keep an inventory on computers, hardware and software that a company has.
I know this is not security,h4ck1ng or BackTrack related. I do apologize.
I tried google, but it gives me way too many links and some are not even related to what I want.So I thought to give this forum a shot. I know some of you work in corporate environments and I am sure you have something like that.
I don't want to use Access or Excel. I am sure there is some professional software out there that can do all that in one database. I am not sure what other companies use.
I trust you!

Thank you in advance!

I wrote my own, as I couldn't find anything that suited my needs. ;)

[godcronos]

Alright! Thanks a lot Packets! I will give all those a try!
:p

[streaker69]

Product choices really depend on your budget. High end products can easily run $250k plus (ie, Landesk & Remedy). However, I'm guessing that since you are posting to these forums you are looking for something more in the open source or GPL categories (ie, no to little budget). That in mind, you might consider looking at "Information Resource Manager". It is a sourceforge project that appears to fit the requirements you have. Sorry, I can't post a URL for it because I'm still under the 15 post count min for doing so. Although you shouldn't have any trouble finding it with the information I've provided.

In closing, if this product doesn't fit your requirements you might try google again wtih the following keywords (asset management, incident management, Helpdesk, open source, GPL).

Hope this helps out at least a little. Good luck.

Hopefully the newer versions of Remedy are better than what I had worked with a few years ago. I know it sucked balls back then.

[godcronos]

Well, good for you streaker69. Some people are learning C programming and scripting and others are programming their own software!
:)

[blackfoot]

OpenOffice has a database application which I believe will satisfy your requirements and saves data in the open document format.

You will find a module for download from the slax modules webspace.

[thorin]

You should checkout an OpenSource product called "Request Tracker (http://bestpractical.com/rt/)" I think it can do everything you want. It's web based and uses MySQL (Postgress, etc) as its backend.

I set it up and used it in another job about 3 years ago, it was decent, at that point they were talking about adding inventory control (not sure if it happened yet but it seems likely).

[godcronos]

Thank you all for taking the time and replying to my thread!

I will give Request Tracker a shot or two. I sure appreciate it!

Thanks!:)

[delusr]

Either Mantis or Bugzilla on a LAMP server.

[elazar]

You should checkout an OpenSource product called "Request Tracker (http://bestpractical.com/rt/)" I think it can do everything you want. It's web based and uses MySQL (Postgress, etc) as its backend.

I set it up and used it in another job about 3 years ago, it was decent, at that point they were talking about adding inventory control (not sure if it happened yet but it seems likely).

I currently use RT at work, its a great product, and there is an asset tracking add on, see http://lists.fsck.com/pipermail/rt-announce/2005-May/000129.html

E

[EnculeurDePoules]

Hopefully the newer versions of Remedy are better than what I had worked with a few years ago. I know it sucked balls back then.

haha im using that at work... it sucks!
:o I explain quickly...it looks like a "gas factory"...

[thorin]

Methane or petroleum?

[godcronos]

I was hoping for more replies! Thank you all! :)
If you come across any Event Tracking software for network assets(hardware and software) and some Hardware and Software Inventory Tracking
(software licenses,computers bought with configurations,routers bought,
firewalls,etc) that you used or are using at your company or in your IT dept. PLEASE let me know! In the meanwhile, I will google as much as I can,this is in my company's IT bugget for the next fiscal year.Ooo, and I am looking for something that is Windows based.I doesn't have to be free.Either 2 separate apps or all-in-one!Access or SQL based,etc . Doesn't matter !
I appreciate you all !

10q.